Hosted Call Center / Contact Center as A Service

A hosted call center is a customer experience solution where an organization’s inbound, outbound, and voice-based self-service customer interactions are handled from a state of art call Center set up at Service Provider end. A hosted call center offers the services that a premise-based customer service center provided with technical support.

It has following advantages

 

  • Modular and pre-integrated Contact Centre applications, data connectivity, hosting, and voice minutes.
  • Customers and contacts can enjoy personalised and real time responses with on-demand, virtual solutions.
  • Hosted centres enable businesses to lower risk and further, assure the customers a sense of security arising from end-to-end, carrier-grade SLAs.
  • Drive the top-line growth while bolstering the bottom-line. This improves profitability by leveraging the proven service assurance by us

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