A hosted call center is a customer experience solution where an organization’s inbound, outbound, and voice-based self-service customer interactions are handled from a state of art call Center set up at Service Provider end. A hosted call center offers the services that a premise-based customer service center provided with technical support.
It has following advantages
- Modular and pre-integrated Contact Centre applications, data connectivity, hosting, and voice minutes.
- Customers and contacts can enjoy personalised and real time responses with on-demand, virtual solutions.
- Hosted centres enable businesses to lower risk and further, assure the customers a sense of security arising from end-to-end, carrier-grade SLAs.
- Drive the top-line growth while bolstering the bottom-line. This improves profitability by leveraging the proven service assurance by us